General Terms and Conditions of Sale USA

Dated 01.04.2026

ORIENTIS DISTRIBUTION LLC, a company incorporated under the laws of the State of New York, directly and indirectly creates and markets KUSMI TEA brand products and related accessories.

These general terms and conditions of sale (hereinafter referred to as the « General Terms and Conditions of Sale » or the « GTC ») apply to all orders placed on the KUSMI TEA brand website www.kusmitea.live (hereinafter referred to as the « Site »), except where expressly agreed otherwise in writing by ORIENTIS DISTRIBUTION LLC.

Where a matter is not covered by these terms, the distance-selling rules of the place where ORIENTIS DISTRIBUTION LLC has its registered office shall apply.

ORIENTIS DISTRIBUTION LLC reserves the right to amend the terms, conditions and notices of the General Terms and Conditions of Sale at any time. However, the General Terms and Conditions of Sale applicable to the order are those accepted by the Customer when placing the order.

The fact that ORIENTIS DISTRIBUTION LLC does not invoke, at any given time, any of the clauses of the General Terms and Conditions of Sale may under no circumstances be interpreted as a waiver of its right to invoke any of the said clauses at a later date.

If any provision of these General Terms and Conditions of Sale is declared unenforceable, all other provisions shall remain in force.

The General Terms and Conditions of Sale are supplemented by the General Terms and Conditions of Use of the Site concerning the technical terms of access to and browsing of the Site, as well as by the Privacy Policy and the Cookie Policy available on the Site.

The General Terms and Conditions of Sale are accessible at any time via a link at the bottom of the Site and on the order validation page. ORIENTIS DISTRIBUTION LLC invites the Customer to download and retain them.

1. Scope of application

The General Terms and Conditions of Sale are intended to define the legal framework and terms applicable to the sale by ORIENTIS DISTRIBUTION LLC of products offered on the Site (hereinafter referred to as the “Product(s)”) to any consumer customer, being a natural person acting outside the scope of a professional activity, aged at least 18 and having legal capacity (hereinafter the “Customer”). You must therefore read them before placing any order on the Site.

Any purchase on the Site implies compliance with and full, complete and unconditional acceptance of all the General Terms and Conditions of Sale. If you do not wish to accept all or part of them, you are asked to refrain from making your purchase.

You acknowledge that the General Terms and Conditions of Sale constitute a complete and exclusive agreement between you and ORIENTIS DISTRIBUTION LLC concerning your order.

2. Seller identity

ORIENTIS DISTRIBUTION LLC

C/O KVB PARTNERS INC

60 BROAD ST STE 3502, New York 10004-2356 | US

EIN: 47-1633360 (USA)

3. Personal account

Creating a customer account: You can create an account via the “Log in” page, accessible via the icon at the top right of the Website, by entering your email address and then clicking “Continue”.

By creating your customer account, you acknowledge that you have read and unreservedly accept the General Terms and Conditions of Sale and the Privacy Policy on the protection of personal data.

Log in to your customer account: You may access your account directly at any time by clicking on the “Log in” page, accessible via the icon at the top right of the Site, entering your email address and then clicking “Continue”.

To validate your registration or login, you must enter the six (6)-digit code received at the email address previously provided. This code may only be used once and will expire fifteen (15) minutes after receipt.

4. Orders and validity of offers

Information relating to Products

Before placing an order, the Customer undertakes to familiarise themselves, on the Site, with the essential characteristics of the Product(s) they wish to order.

A detailed description of the Products sold on the Site is available when viewing each Product individually on the Site.

As the perfect representation of Products on the Site cannot be fully guaranteed, particularly due to differences in colour rendering by internet browsers and/or display monitors, we invite you to refer to the description of each Product for its precise characteristics.

The system thus implemented requires active action on your part. It complies with the legal requirements applicable to online sales and consumer protection.

ORIENTIS DISTRIBUTION LLC guarantees that all necessary care has been taken to ensure that the Products comply with the description appearing on the Site on the date of the order.

Order placement procedure

To order the desired Products, you have two (2) options:

1. Either by opening the product page for the Product you wish to purchase by clicking on its photo, select the desired packaging, then click “Add to basket”. Your selections will automatically be added to your basket,

2. Or, by clicking directly on the “basket” icon when the Product is displayed (i.e. without clicking on the photo and opening the Product page), select the desired packaging so that it is added directly to your basket.

Products will automatically be added to your basket with a default quantity of “1”. You may then change this quantity to order several Products of the same reference in your basket summary, which will open automatically, according to the procedure below. You may also cancel one of the Products previously selected by clicking the “DELETE” button to the right of the quantity selector.

Once you have added all the desired Products to your basket, click “Place order” at the bottom right. You will then be able to add a promotional code by entering it in the dedicated “Discount code or gift card” field and clicking “Apply” for it to be taken into account. Promotional codes and other temporary discounts cannot be combined.

You will then need to complete a form specifying, in particular, certain mandatory fields. Your selection can only be taken into account once this form has been duly completed and submitted.

To complete your order, you must check the summary on the right-hand side of the page and then tick the box “I acknowledge that I have read and accepted the General Terms and Conditions of Sale and the Privacy Policy and confirm my order with an obligation to pay.” and click “Pay now” or “Pay as guest”.

Your order can no longer be amended or cancelled once you have received the email confirming your order. However, you may amend your delivery address for two (2) hours after placing your order.

Order acceptance

You acknowledge that, before entering into the contract, you were able to ascertain the essential characteristics of the Products (nature, quantity, substantial qualities…), their price, accepted payment methods, delivery times and restrictions, the time limit, conditions and procedures for exercising the right of withdrawal for Products, as well as the cases in which this right cannot be exercised (for more information on exercising this right, see Article 9 below).

To validate your order, it is necessary, on the one hand, to acknowledge that placing your order entails an obligation to pay for it in full and, on the other hand, to read and expressly accept the General Terms and Conditions of Sale by ticking the relevant box, then click the « Pay now » or « Pay as guest » button. Ticking the box referred to above is an essential condition for validating your order.

Providing the required information appearing on the Site, paying for your order and confirming it by clicking the “Pay now” or “Pay as guest” button constitutes full and unconditional acceptance of these General Terms and Conditions of Sale. They shall be the only terms applicable to the contract thus concluded.

ORIENTIS DISTRIBUTION LLC undertakes to fulfil orders placed on the Site, subject to the limitations set out below, in particular within the limits of available stock, in accordance with these terms, which you declare you have read and accepted when confirming your order.

Any order will only be processed after receipt of full payment for the Products and will be confirmed by ORIENTIS DISTRIBUTION LLC by email.

In the order confirmation email sent to you, you will find your order number, details of the Products ordered and information allowing you to track the preparation and delivery of the Products. You will also be able to view and track this information in the “My orders” section of your customer account.

Limitations

In the event of an out-of-stock item, ORIENTIS DISTRIBUTION LLC undertakes to inform you by email at the email address you provided as soon as possible. ORIENTIS DISTRIBUTION LLC will then offer you a refund of the amount of the out-of-stock Product, via the payment method used for your order. ORIENTIS DISTRIBUTION LLC may also inform you of the lead times required to obtain the desired Product or offer you a replacement Product of equivalent value.

As ORIENTIS DISTRIBUTION LLC is unable to manage outstanding order balances, if a Product is out of stock with no precise restocking date, ORIENTIS DISTRIBUTION LLC will offer you a refund for the Product ordered, using the payment method used for your order.

ORIENTIS DISTRIBUTION LLC reserves the right to refuse, limit or cancel orders that are non-compliant, suspicious, placed in bad faith or in breach of the General Terms and Conditions of Sale, and to refuse any order from a Customer with whom it has any previous or ongoing dispute.

The Products and samples offered on the Site are intended exclusively for personal use. Accordingly, you undertake not to sell or resell the Products and samples that you purchase or receive. ORIENTIS DISTRIBUTION LLC reserves the right to refuse or cancel any order placed by a professional or intended for commercial activity.

Permanent offers (excluding the purchase of Gift Cards and e-Gift Cards)

Samples: With any purchase, with no minimum order value, two (2) samples are offered free of charge (excluding click & collect orders). You may select them in “My basket” once you have added one or more Product(s) to your basket, by clicking “Select your complimentary samples” and then ticking up to two (2) samples. Samples may not be refunded or compensated in any way. If you do not select your samples, the order will not include any samples.

From 69.00 (sixty-nine) dollars of purchases: free standard delivery in the United States. Offer may be combined with all permanent offers set out in this article, subject to the applicable conditions.

Bulk refill offer: Tiered pricing on the tea refill of your choice: 15% off the price per kilo from two (2) 100g refills (i.e. 200g), 20% off the price per kilo from three (3) 100g refills (i.e. 300g), and 25% off the price per kilo from five (5) 100g refills (i.e. 500g). Offer valid when purchasing several refills of the same product reference in a single transaction. Offer not valid on refills of Le Thé White Alain Ducasse, Petit déjeuner à l'Elysée, Matcha and Karavan.

For KusmiKlub members: Offer sent by email on your birthday (« birthday email »), provided that you have entered your date of birth in your KusmiKlub account. On your birthday: one (1) complimentary 20g tin of Kusmi Tea tea from the selection, within thirty (30) calendar days from your birthday, with any purchase (excluding purchases made with KusmiKlub points) for a minimum amount stated in the birthday email.

The terms are as follows:

for any purchase in Kusmi Tea stores located in mainland France (excluding concessions and department stores), Belgium or Luxembourg, upon presentation of the birthday email;
for any order on the Site by entering the single-use code sent to you in the birthday email in your basket when placing your order, in the « promotional code » field.

Upon expiry of the thirty (30) day period following receipt of the birthday email, the offer will no longer be valid and no compensation or damages may be claimed in this respect.

The gift may not be exchanged, refunded or transferred, and may not give rise to any form of compensation.

In the event of unavailability, for any reason whatsoever, ORIENTIS DISTRIBUTION LLC reserves the right to provide in store, or send via the Site, a similar product of its choice, without this giving rise to any compensation.

For more information about the « KusmiKlub » loyalty programme, you can consult our General Terms and Conditions of Membership of the « KusmiKlub » loyalty programme.

ORIENTIS DISTRIBUTION LLC reserves the right to modify these offers at any time; it shall not incur any liability as a result, and no compensation or damages may be claimed on this basis.

5. Prices

The prices displayed are expressed in USD, including all taxes (VAT and all other taxes at the applicable rates in force at the time of the order).

These are net prices, including the price of the Products, handling, packaging and storage costs. Prices are valid on the date the order is confirmed. They may subsequently be changed without notice. Prices do not include contributions towards postage and delivery costs, which may vary depending on the amount and weight of the order and/or the delivery country (Deliveries and Returns), and which are indicated before the Customer confirms the order.

The price stated in the order confirmation is the final price, including VAT, for deliveries in mainland France.

If one or more taxes or contributions, including environmental taxes or contributions, are created or amended, whether increased or decreased, this change may be reflected in the sale price of the Products.

Any order delivered outside mainland France (including Corsica) may be subject to additional local taxes and customs duties, not included in the price of the Products or in the order confirmation, which shall remain entirely the responsibility and expense of the Customer. Indeed, the carrier may request customs charges from you at the time of delivery. Any customs duties and taxes relating to the delivery of an item shall be borne by the Customer and are the Customer's sole responsibility.

Under no circumstances shall ORIENTIS DISTRIBUTION LLC be required to bear additional costs related to the fulfilment of the order, other than shipping charges described and invoiced when you place your order on the Site.

6. Payment terms

Payment for Products purchased on the Site must be made in full when the order is placed.

Payments may be made by:

v Bank card: Master Card, Visa, American Express, bank card. Your bank card will be charged when your order is confirmed (excluding the USA).

v PAYPAL: by selecting this payment method, you will be redirected to the PAYPAL website to make payment by following the instructions provided.

v KLARNA : by selecting this payment method, you will be redirected to the KLARNA website to make payment by following the instructions provided.

v APPLE PAY : by selecting this payment method, you will be asked to confirm your payment via the Apple Wallet interface using one of the authentication methods offered by Apple (Face ID, Touch ID or passcode). Apple Pay encrypts all the information you provided when registering your card in the Apple Wallet application. For further information on the security of transactions carried out between Apple Pay and your bank, please contact Apple.

v Gift Card or e-Gift Card (the general terms of use of which are described in Article 12 below).

The Customer guarantees to ORIENTIS DISTRIBUTION LLC that they have any authorisations required to use the payment method they have chosen. To this end, you warrant in particular that you are the holder of the bank card to be debited and that the name shown on it is yours.

ORIENTIS DISTRIBUTION LLC reserves the right to suspend any order processing or delivery in the event of non-payment or a payment incident (incorrect bank details, insufficient funds in the Customer's account, etc.).

A paid invoice detailing the various elements of the order will be sent to you by email. This invoice will also be available in your customer account under “My orders”, by clicking the “Download invoice” button on the selected order the day after the order is placed.

7. Payment security

The payment security protocol used is Shopify Payments, provided by Shopify International Limited (an Irish private company limited by shares (Private company limited by shares), registered with the Irish companies register under no. 560279 and having its registered office at 2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland), which guarantees complete confidentiality of personal information transmitted over the Internet. Therefore, information relating to your bank card is not stored on the Site and your payment can only be viewed in encrypted form using the SSL protocol and complies with PCI-DSS Level 1 (as confirmed by the appearance of “https” in your browser's displayed URL).

Payment security for payment in 3 instalments is provided by Alma and its service providers. All payments are protected by 3D Secure. Alma SAS is authorised as a payment institution and finance company by the Autorité de contrôle prudentiel et de résolution (ACPR) under number 90786, available on the REGAFI register: https://www.regafi.fr. Its registered office is located at 176, Avenue Charles de Gaulle, 92200 Neuilly-sur-Seine (RCS Nanterre 839 100 575). The Customer's personal data is processed and retained in accordance with the GDPR. Bank details are stored with Alma's authorised partners. For more information, please consult Alma's Privacy and Data Management Policy.

You have, at any time, the right to access, rectify and object to all your personal data by writing to us and providing proof of your identity in accordance with Article 15 below.

8. Delivery terms

Delivery means the transfer to the Customer of physical possession or control of the Product(s).

8.1 Delivery

ORIENTIS DISTRIBUTION LLC delivers to several countries. For further details, please click here.

No delivery can be made to a country not included on this list or to PO boxes. If this is the case, the order cannot be processed.

Delivery times: Products are delivered within an average of four (4) working days, including order preparation time, in the United States. Please note that orders placed on the Site on Friday afternoon, Saturday or Sunday will only be processed on the following Monday. Furthermore, orders placed on the Site on a public holiday will only be processed on the following working day.

In the event of exceptional operations (e.g. private sales, sales periods, etc.) organised by ORIENTIS DISTRIBUTION LLC or by a third-party partner on the Site, Products will be delivered within six (6) working days in mainland France (including Corsica).

Delivery charges: Delivery charges are payable by you and are added to the price of the Products. They vary depending, in particular, on the delivery method selected, the country of destination, and the amount and, where applicable, the total weight of the order.

All delivery terms (areas served, indicative delivery times, delivery methods offered and associated charges) are specified on the « Delivery and returns » page, accessible at any time via a link at the bottom of the Site. You are invited to read them before placing your order.

In the event of a free delivery offer or a reduction in delivery costs linked to a promotional campaign or reaching a certain order value, this information is specified on the Site when placing the order and, where applicable, on the “Deliveries and returns” page.

Delivery address: The order is delivered to the delivery address you selected and provided when placing your order. You may provide a delivery address different from your billing address. The information provided and recorded when placing the order is binding on you. In the event of an error in the recipient's contact details, ORIENTIS DISTRIBUTION LLC shall not be held liable for any inability to deliver the Product(s) resulting from such error and, in this case, ORIENTIS DISTRIBUTION LLC will not be able to make a second delivery. Furthermore, the price of the order may be refunded to you after the returned parcel has been received at ORIENTIS DISTRIBUTION LLC's warehouse.

Transfer of risk: Products travel at the risk of ORIENTIS DISTRIBUTION LLC. The risk of loss of or damage to the Products shall only pass to the Customer upon delivery of the Products to the address specified by the Customer.

The Customer must check the apparent condition of the parcel and the Products upon delivery.

Irregularities: In the event of an irregularity (damaged parcel, missing or damaged Products, etc.), the Customer must make all appropriate reservations with the carrier and inform ORIENTIS DISTRIBUTION LLC as soon as possible by email at contactfr@kusmitea.live.

The absence of reservations upon delivery does not affect the Customer's rights under the statutory warranties of conformity and hidden defects, as referred to in Article 10 of these General Terms and Conditions of Sale.

Where damage is attributable to transport, ORIENTIS DISTRIBUTION LLC shall offer the Customer repair or replacement of the Product or, if these solutions prove impossible or disproportionate, a full or partial refund of the price paid.

The return of any damaged or non-compliant Product under the statutory warranties may not be refused by ORIENTIS DISTRIBUTION LLC. For any other return, the Customer is invited to contact customer service in advance to arrange the return procedures.

8.2 Click & Collect – Collection in store

ORIENTIS DISTRIBUTION LLC offers, for a selection of Products identified by a “Available for Click & Collect” sticker on the product page, collection of the Order from certain KUSMI TEA stores located in mainland France, Belgium and Luxembourg.

If one or more Product(s) in your basket are not eligible for the « click & collect » service, this delivery option will not be offered when you choose your delivery method at checkout, and only standard delivery methods will be available to you.

Two (2) complimentary samples randomly included in your order.

Once you have completed your basket, when choosing your delivery method at checkout, select the « Collect in store » option and choose the store from the selection offered where you wish to collect your order.

Once your order has been finalised, you will receive an order confirmation by email at the address you provided, specifying your order number, the list of Products ordered and their prices, the total amount of your order, the date on which your order will be available, and the contact details and opening hours of the store you selected. You may track the progress of your order at any time by logging into your customer account.

The standard time for making your order available is twenty-four (24) hours, subject to the availability of the products ordered in store. Despite every care taken in preparing orders, one or more Product(s) in stock when you place your order may no longer be in stock when it is prepared.

To collect your order in store, present your order confirmation (SMS, email or printed confirmation) and a valid form of identification directly at the checkout.

The Customer has a period of one (1) month to collect their order from the relevant store. After the one (1) month period from the message informing you that your order is available for collection in store, the sale will be automatically cancelled. The Customer will then be refunded the price of the order.

9. Right of withdrawal

Without prejudice to any mandatory rights you may benefit from under applicable consumer protection laws, you have a right of withdrawal in respect of the Products, which you may exercise within a maximum period of fourteen (14) clear days from the day of receipt of the relevant Products or receipt of the last Product covered by your order if it was delivered in several instalments, without having to give a reason. Where the fourteen (14) day period expires on a Saturday, Sunday or public holiday or non-working day, it is extended until the next working day.

To exercise your right of withdrawal, you may submit a request via our form or directly from your customer account.

Return via form:

To exercise your right of withdrawal, please print, complete and sign this form (here) (hereinafter the « Form ») and return it to us at the following address:

ORIENTIS GOURMET

Kusmi Tea Customer Service

Prologis DC5 Building – Unit A

Parc du Hode Zone 5

76430 St VIGOR D’YMONVILLE

Upon receipt of your request, our customer service department will contact you using the details provided in the Form in order to arrange the return of the Products.

Return via your customer account:

You may submit your request directly from your customer account, in the “My orders” section, using the “Request a return” button in your order history.

Process:

1. Log in to your customer account, then access the relevant order.

2. Click the “Request a return” button.

3. Select the item(s) you wish to return, enter the reason, then click the “Request a return” button.

4. A summary email of your request is automatically sent to you.

5. Our customer service department will review the validity of the request; a confirmation email will then be sent to you with return instructions.

Regardless of how the right of withdrawal is exercised, parcels must be returned to the following address:

STACI Americas

Kusmi Tea - e-commerce

555 Remington Blvd. Suite B

BOLINGBROOK, IL 60440

Return costs shall be borne by the Customer.

In the event of withdrawal in accordance with these provisions, the refund will be made within fourteen (14) days from the date on which your return request is notified and no later than the date on which ORIENTIS DISTRIBUTION LLC actually recovers the Products or the date on which you provide proof of dispatch of the Products. It will be made using the payment method used for the purchase, except for Products purchased using a KUSMI TEA Gift Card or e-Gift Card, for which the refund will be made in the form of a new e-Gift Card, valid for one (1) year from its date of issue. A refund confirmation email will be sent to you.

As part of the loyalty programme, the terms of which are detailed in our General Terms of Membership of the “KusmiKlub” loyalty programme, if you exercise your right of withdrawal, the loyalty points earned when placing the order will be removed from your customer account as soon as Customer Service has approved your return request and the Products have been refunded, unless you have already used the voucher obtained with the corresponding points.

A refund may only be issued if the return request and dispatch of the Products have been made within the time limit and under the conditions referred to above, and if the Products are returned in perfect condition, in their original packaging, accompanied by any accessories, instructions for use and documentation.

Certain Products may not be eligible for return for health protection or hygiene reasons where they have been unsealed and/or inseparably mixed with other Products, where they have been made to the Customer’s specifications or clearly personalised, or where they are Products liable to deteriorate or expire rapidly. Any exceptions to the right of withdrawal are indicated on the Website when the order is placed.

For KUSMI TEA e-Gift Cards (the general terms of use of which are described in Article 12), the right of withdrawal for Products may only be exercised provided that the KUSMI TEA e-Gift Card has not been used in whole or in part.

Only the Customer may exercise this right of withdrawal. Where delivery has been made to a person other than the customer, this right may not be exercised by the said recipient of the relevant order.

If you have made a donation through the L’ARRONDI solution, its amount cannot be refunded if you exercise your right of withdrawal.

Where an order has been placed using a promotional code offering a discount linked to the simultaneous purchase of a predetermined number of items, the return of one or more item(s) may result in the discount ending where the number of items required for the discount to apply is no longer met. The refund made will then take into account the fact that the discount no longer applies.

10. Warranties

ORIENTIS DISTRIBUTION LLC guarantees that the Products delivered conform in all material respects to the description provided on the Site and are free from material manufacturing defects at the time of delivery.

However, you are solely responsible for selecting the Products, storing them from delivery onwards and using them. Under no circumstances may ORIENTIS DISTRIBUTION LLC guarantee that the order will meet your specific expectations.

These provisions do not exclude the right of withdrawal defined in Article 9 above.

Exclusion of warranties

Items modified, repaired or added by the Customer are excluded from the warranty. The warranty shall not apply to apparent defects. The warranty shall not cover items damaged during transport or as a result of improper use.

11. Retention of title

Subject to any mandatory rights you benefit from under applicable law, the Products delivered to you are sold subject to retention of title. Transfer of ownership is conditional upon full payment of the price of the Products by the due date agreed between the parties. The Products therefore remain the property of ORIENTIS DISTRIBUTION LLC until the orders have been paid for in full.

In accordance with Articles L. 216-4 and L. 216-5 of the French Consumer Code, the provisions above do not prevent the transfer to the Customer, at the time of delivery, of the risks of loss of or damage to Products subject to retention of title.

12. KUSMI TEA Gift Cards and e-Gift Cards

The Customer may purchase gift cards or e-gift cards to give as gifts or to treat themselves.

These terms concern the conditions of purchase, use and validity of:

· of a KUSMI TEA gift card (referred to as the « KUSMI TEA Gift Card ») available in stores only (excluding concessions and department stores), located in mainland France, Belgium and Luxembourg (hereinafter the « Stores »);

· and a KUSMI TEA e-gift card available on the Site only (referred to as the « KUSMI TEA e-Gift Card »).

Purchase of KUSMI TEA Gift Cards and e-Gift Cards

Gift Card with a predefined value of your choice: €30 (thirty euros), €60 (sixty euros) or €100 (one hundred euros), available in KUSMI TEA stores located in mainland France (excluding concessions and department stores), Belgium and Luxembourg.

e-Gift Card available for purchase on the Website in a choice of predefined amounts: €30 (thirty euros), €60 (sixty euros) or €80 (eighty euros).

Dematerialised e-Gift Card sent to the email address specified by the Customer at the time of purchase immediately after purchase. If the right of withdrawal for Products is exercised under the conditions set out in Article 9 above, it may only apply provided that the KUSMI TEA e-Gift Card has not been used in whole or in part.

ORIENTIS DISTRIBUTION LLC accepts no liability in relation to a KUSMI TEA Gift Card or e-Gift Card that has been activated beforehand and has expired, been lost, stolen or damaged, or in the event of an error, in particular in the recipient’s e-Gift Card email address, or fraudulent use of the code.

The KUSMI TEA Gift Card and e-Gift Card cannot be reloaded and may not be resold, exchanged or refunded, even partially, in particular in the event of loss, theft, destruction, fraudulent use, expiry or closure of a KUSMI TEA store.

Validity

Valid for one (1) year from the date of purchase. Once the validity period of the KUSMI TEA Gift Card or e-Gift Card has expired, it may no longer be used for purchases, reactivated or give rise to any refund of the unused amount.

Use

The KUSMI TEA Gift Card and e-Gift Card are payment instruments that may only be used to pay for all or part of a purchase made in euros on the Site or in Stores.

The KUSMI TEA Gift Card and e-Gift Card are not personalised.

The KUSMI TEA Gift Card and e-Gift Card may be used once or several times

If the total purchase amount exceeds the total value of the KUSMI TEA Gift Card or e-Gift Card, it may be supplemented by another payment method accepted on the Site or in Stores.

The balance of the KUSMI TEA Gift Card or e-Gift Card can be checked in Store.

The purchase of a KUSMI TEA Gift Card or e-Gift Card does not allow points to be accumulated on the KusmiKlub account. However, any purchase of Products on the Site or in Stores using a KUSMI TEA Gift Card or e-Gift Card allows points to be accumulated on the relevant KusmiKlub account, according to the scale set out in the General Terms and Conditions of Membership of the “KusmiKlub” loyalty programme.

Limited liability

13. Complaints

Claims or disputes will always be received with attentive goodwill, good faith always being presumed on the part of anyone who takes the trouble to set out such situations. In the event of a claim, you may first contact ORIENTIS DISTRIBUTION LLC to obtain an amicable solution, by writing to ORIENTIS DISTRIBUTION LLC, 89 avenue Niel 75017 Paris or by sending your emails to contactfr@kusmitea.live.

14. Liability

ORIENTIS DISTRIBUTION LLC is legally responsible for the proper performance of its contractual obligations towards the Customer. However, ORIENTIS DISTRIBUTION LLC shall not be liable in the event of non-performance or improper performance of obligations attributable to the Customer, to the unforeseeable and insurmountable act of a third party, or to a case of force majeure as generally understood.

No provision hereof shall have the effect of limiting or excluding the liability of ORIENTIS DISTRIBUTION LLC beyond what is permitted by applicable mandatory laws, nor of depriving the Customer of their statutory rights.

15. Personal Data Protection and Cookies

ORIENTIS DISTRIBUTION LLC collects personal data in connection with the sale of Products. The provisions relating to the processing of this data are described in our Privacy Policy and Cookie Policy on this Site.

If the Customer does not wish to receive telephone marketing calls from companies of which they are not a customer, they may register on the telephone marketing opt-out list via the website www.bloctel.gouv.fr.

16. Evidence

The Customer acknowledges that the ordering process and these General Terms and Conditions are concluded online and constitute an “electronic contract” within the meaning of Articles 1125 et seq. of the French Civil Code between the Customer and ORIENTIS DISTRIBUTION LLC.

Consequently, the Customer undertakes, in accordance with the principles governing electronic contracts, not to challenge the validity of the contract solely on the grounds that it was concluded electronically by ORIENTIS DISTRIBUTION LLC. In the event of a dispute, ORIENTIS DISTRIBUTION LLC may prove that its electronic tracking system is reliable and guarantees the integrity of the transaction.

17. Applicable law - Dispute

Language and applicable law:

These General Terms and Conditions of Sale and the sale of Products are governed by French law. However, if you reside in the United States, the application of French law shall not affect the mandatory consumer protection provisions provided for by the laws applicable in your state of residence.

The General Terms and Conditions of Sale are drafted in French. Translations may be made available to customers for information purposes only. In the event of any discrepancy in interpretation between a translated version and the French version, the latter shall prevail, without this having the effect of depriving the consumer of the mandatory rights granted to them by the legislation of their country of habitual residence.

Dispute resolution:

In the event of any difficulty relating to an order, delivery of the Products or performance of these General Terms and Conditions of Sale, the Customer is invited to first contact ORIENTIS DISTRIBUTION LLC's customer service department at contactfr@kusmitea.live, in order to seek an amicable solution.

Jurisdiction:

If no amicable agreement is reached within a reasonable period, any dispute or claim arising from or relating to these General Terms and Conditions of Sale shall be subject to the jurisdiction of the French courts, without prejudice to the mandatory rights enjoyed by the Customer under the consumer protection laws applicable to them.